Privacy Policy ibet8

1Information We Collect

Ibet8 collects various types of information to provide a high-quality service to every member. The information we collect can be divided into three main categories:

Information You Provide Directly:

• Full name as stated on your official identification document
• Date of birth for age verification purposes (18 years and above)
• An active and reachable email address
• Mobile phone number for two-factor authentication (2FA)
• Current residential address including postcode and state
• Bank account or e-wallet details for deposit and withdrawal purposes
• Identity verification documents such as MyKad or passport for the KYC process

Information Collected Automatically:

• IP address of the device used to access the platform
• Web browser type and operating system of your device
• Log data including access time and date, pages visited, and session duration
• General location data based on IP address
• Cookie and similar tracking technology information

Gaming Activity Information:

• Betting history and game records
• Deposit and withdrawal records
• Bonuses and promotions claimed
• Your account settings and personal preferences

2How We Use Your Data

Ibet8 uses collected information solely for legitimate and reasonable purposes. The following are the primary purposes for which your data is used:

• Service provision: Processing account registration, verifying your identity through KYC, handling deposits and withdrawals, and granting access to all games on the platform.
• Account security: Detecting and preventing fraudulent activity, money laundering, unauthorised access, and any conduct that violates ibet8's Terms and Conditions.
• Service communications: Sending important notifications regarding your account, security updates, transaction confirmations, and policy change alerts.
• Platform improvements: Analysing usage patterns to enhance the functionality, design, and performance of the ibet8 platform for a better user experience.
• Legal compliance: Fulfilling legal and regulatory obligations imposed by licensing bodies and relevant authorities.
• Marketing (with consent): Sending promotional information, bonus offers, and the latest ibet8 updates to members who have consented to receive marketing communications.

Ibet8 will not use your data for any purpose other than those stated above without obtaining your prior consent.

3Sharing Information with Third Parties

Ibet8 takes our responsibility to your privacy seriously. We do not sell, rent, or disclose your personal data to third parties except in the limited circumstances outlined below:

All ibet8 third-party partners are bound by strict confidentiality agreements and are required to uphold the same high data protection standards as ibet8. Should any material change in data sharing occur, you will be notified in advance.

4Your Data Security

Ibet8 continuously invests in the latest security infrastructure to ensure your personal data is always protected. The security measures we have implemented include:

• End-to-end encryption: All data transmitted between your device and ibet8 servers is encrypted using TLS 1.3 protocol with 256-bit SSL keys.
• Two-factor authentication (2FA): An additional security layer requiring OTP verification sent to your registered phone number each time you log in from a new device.
• 24/7 Monitoring: Our automated monitoring system operates around the clock to detect any suspicious activity and respond promptly.
• Internal access control: Only authorised ibet8 staff with a legitimate need may access members' personal data, with every access recorded for audit purposes.
• Regular backups: Data is regularly backed up to a secure, separate location to ensure service continuity.

While we take all reasonable precautions, no system can be guaranteed 100% secure. We encourage you to take personal security measures as well, such as using a strong password and not sharing your login credentials.

5Cookies & Tracking Technologies

Ibet8 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information on how you use the platform to help us improve performance and user experience.
• Functional Cookies: Saving your preferences such as language, display settings, and login details for a more convenient return experience.
• Analytical Cookies: Used to understand navigation patterns and overall platform usage for improvement purposes.

You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the ibet8 platform.

6Data Storage & Retention Period

Ibet8 retains your personal data for as long as your account is active or as long as it is needed to provide services to you. Data retention periods are also determined by applicable legal and regulatory requirements.

• Active account data: Retained for as long as your account remains active on the ibet8 platform.
• Financial transaction records: Retained for a minimum of five (5) years from the transaction date to meet anti-money laundering legal requirements.
• KYC verification documents: Retained for a minimum of three (3) years after account closure in accordance with licensing requirements.
• Communication logs: Retained for two (2) years for dispute resolution and customer support purposes.

Once the specified retention period expires, your data will be securely deleted or anonymised so it can no longer be personally linked to you.

Your data may be processed outside Malaysia by ibet8's international partners. In all cases, we ensure such data transfers comply with applicable data protection requirements and that your data remains protected to an equivalent standard.

7Your Rights as a Data Subject

Ibet8 fully respects your rights regarding personal data. As an ibet8 member, you have the following rights:

To exercise any of the above rights, please contact the ibet8 customer support team. We will process your request within thirty (30) business days. For complex cases, this period may be extended with prior notification to you.

8Children's Privacy

The ibet8 platform is intended exclusively for individuals aged 18 years and above only. ibet8 does not knowingly collect or process personal data from individuals under the age of 18.

If we find that a child's personal data has been collected without proper age verification, we will take immediate steps to delete that data and close the account. If you believe a child has registered an account on our platform, please notify us immediately through our customer support channels.

9Links to Other Websites

The ibet8 platform may contain links to third-party websites or services, particularly game providers we partner with. This Privacy Policy applies solely to the ibet8 platform.

Ibet8 is not responsible for the privacy practices or content of such third-party websites. We encourage you to read the Privacy Policy of any other website you visit before providing any personal information to them.

10Changes to This Privacy Policy

Ibet8 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The "Updated" date at the top of this page will always show the date of the latest revision.

For any significant changes that affect how we handle your personal data, ibet8 will:

• Sending email notifications to your registered address at least seven (7) days before changes take effect.
• Displaying a clear notice on the platform's home page for a reasonable period.
• In the case of highly significant changes, seek your consent again before continuing to process your data.

Your continued use of the ibet8 platform after any Privacy Policy changes take effect will be considered your acceptance of the updated terms.

11Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how ibet8 handles your personal data, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on the ibet8 platform
• Response Time: We aim to address all privacy-related inquiries within three (3) business days